500rr Privacy Policy — User Personal Data Protection
This Privacy Policy explains how 500rr collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We are committed to safeguarding your privacy in a transparent and responsible manner.
Effective date: 1 January 2026. Please check this page periodically for any updates.
1. What Information Do We Collect?
When you register and use the 500rr platform, we collect several categories of information needed to provide a secure and fully functional service.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and the identity verification details required. This information is used to verify your identity, process transactions, and keep your account secure.
Device & Browser Information
We collect technical data including device type, operating system, browser type, IP address, and screen resolution. This information helps us optimise how the platform displays on your phone and computer, and to detect any suspicious activity.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we retain details of the payment methods you use, such as DuitNow, GrabPay or online banking. Full account numbers are not stored directly — we only retain the information needed to verify ownership and process transactions.
Platform Usage Data
We record your betting history, games played, session duration, preference settings and interactions with the platform interface. This data is used solely to improve user experience and meet compliance requirements.
2. How Is Your Information Used?
500rr only uses the information we collect for the purposes outlined in this policy. We do not sell or rent your personal data to any third party for marketing purposes.
- Verifying user identity and preventing fraud during registration and transactions.
- Processing deposits and withdrawals in Malaysian Ringgit (RM) securely and accurately.
- Sending important notifications related to your account, transactions or policy updates.
- Improving platform features and the overall user experience based on usage patterns.
- Complying with applicable legal and regulatory obligations in Malaysia.
- Detecting and investigating any suspicious activity or violations of our terms of use.
- Providing effective customer support whenever you reach out to us.
3. Cookies & Session Tracking
The 500rr platform uses cookies and similar tracking technologies to deliver a better, more secure experience. Cookies are small data files stored on your device when you visit our website.
We use three main categories of cookies:
- Essential Cookies: Required for core platform functions such as login, session verification and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information on how users interact with the platform to help us identify areas for improvement. This data is aggregated and does not identify individual users.
- Preference Cookies: Saves your preferences such as language, display settings and game choices so you don't have to reconfigure them every time you log in.
You can manage cookie settings through your browser, but disabling essential cookies may affect your ability to log in or use the full functionality of the 500rr platform.
4. Data Storage, Security & Sharing
Storage & Security
All your personal information is stored on servers protected with industry-standard encryption. 500rr uses SSL/TLS security protocols for all data transmission between your device and our servers. Access to user personal data is restricted to authorised personnel only, and all access is logged for audit purposes.
We retain your personal information for as long as your account remains active or as needed to provide our services. Following account closure, certain data may be kept for a period required under applicable Malaysian law before being securely deleted.
Third-Party Sharing
500rr does not sell, trade or transfer your personal information to outside parties without your consent, except in the following limited circumstances:
- Trusted payment processors that facilitate RM deposit and withdrawal transactions — they are bound by strict confidentiality agreements.
- Regulatory authorities or law enforcement agencies where required under applicable Malaysian law.
- Technical service providers that support platform operations, subject to binding data protection agreements.
5. Your Rights as a User & How to Contact Us
Right to Access, Correction & Deletion
As a 500rr user, you have the right to access, correct or request deletion of your personal information. You can update basic profile details directly through your account settings. For more specific requests — such as a full copy of the data we hold or account deletion — please contact our support team.
- Right to Access: You may request a list of the personal information we hold in connection with your account.
- Right to Correction: If any information is inaccurate, you may request a correction through our customer support team.
- Right to Deletion: You may request the deletion of your account and associated data, subject to any applicable legal retention obligations.
- Right to Object: You may object to the processing of your data for specific purposes by contacting us.
Policy Changes & How to Contact Us
500rr reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to users via email or in-platform notification. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
For any privacy-related enquiries or to exercise your rights, please contact our team at [email protected]. You may also refer to FAQ page for general questions about your account and data.
Have more questions about your account privacy?
Check our FAQ for more information, or log in to manage your account privacy settings directly.